Service Level Agreement

This Service Level Agreement (“SLA”) outlines the terms, responsibilities, and expectations for the services provided by A³ Financial (“we,” “us,” “our”) to clients, including individuals, non-profits, and small businesses. By engaging our services, you agree to these terms.

1. Services Provided
A³ Financial provides:

• Tax preparation and planning

• Financial planning

• General consulting services for individuals, non-profits, and small businesses

Note: We are not a Registered Investment Adviser (RIA) and do not provide investment advice. Services are based solely on information you provide and applicable laws at the time services are performed.

2. Client Responsibilities

To ensure accurate and effective service, you agree to:

• Provide complete, accurate, and timely information

• Maintain copies of all submitted records

• Notify us promptly of any changes affecting your information or situation

Important: Services do not include independent verification of the information you provide. You are responsible for the accuracy of all information supplied.
 

3. Handling of Records

• All records submitted to A³ Financial are treated with confidentiality and security in accordance with our Privacy Policy.

• You should not submit original documents, as we may not be able to return them.

• Client records are retained for a minimum of seven (7) years, and may be retained longer as needed for service, compliance, or legal purposes.

 

4. Invoices and Payment

• An invoice for all fees and costs associated with services rendered will be provided upon completion.

• Payment in full is required before any work is submitted or delivered, including tax filings.

• Additional fees beyond initial estimates may occur. We will contact you for approval prior to incurring such fees.

 

5. Limitation of Liability
By engaging our services, you agree to hold harmless A³ Financial, its employees, and affiliates from any audits, inquiries, or civil actions arising from:

• Information you provide that is inaccurate or incomplete

• Use of that information in preparation of any services by A³ Financial

Services are provided “as is” based on the information you supply. Outcomes depend on the completeness and accuracy of your records.

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6. Confidentiality and Privacy

• All information provided is protected under our Privacy Policy, which outlines how non-public personal information is collected, used, shared, and retained.

• Information may include personal, business, or non-profit data provided by authorized representatives.

• We do not share your information without consent, except as required by law or to provide requested services.

 

7. Acknowledgment
By engaging A³ Financial, you acknowledge that:

• You have read and understood this SLA

• You agree to the terms outlined herein

• You consent to the collection, use, and retention of information as described

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Effective Date

​1.1.2026​